Horizon Lawn Care Privacy Policy
Effective date: Sep 26, 2026
1. Who we are and what this covers
Horizon Lawn Care ("Horizon," "we," "us") is a lawn care and landscaping company based in Stockbridge, Georgia. This policy explains what personal information we collect, how we use it, and the choices you have.
It applies to our website at horizonlawncarega.com, our online invoices and payment pages, the emails and text messages we send, and the information our office and crew handle while scheduling and doing your work. It covers customers, people who contact us, and team members who receive work texts from us.
2. Information we collect
We only collect what we need to quote, schedule, do and bill your work.
Information you give us
Contact details: name, phone number, email address, and service and billing addresses.
Property and service details: gate codes, pet notes, service preferences, photos of the property, and notes about the work.
Messages you send us by phone, email, text or our website forms.
For team members: name, mobile number, and work schedule.
Information created when we work with you
Your service history, schedules, estimates, invoices and payment status.
Records of the emails and texts we send you, and whether you opted in or out of texts.
Payment information
Card and bank payments made online are handled by our payment processor, Stripe. Your full card number goes straight to Stripe; we never see or store it. Stripe tells us whether a payment went through, the amount, and the last four digits and brand of the card. If you pay by Zelle, Cash App, check or cash, we record the amount and date.
Information collected automatically
When you visit our website or payment pages, our systems record basic technical details such as your IP address, browser type, and the pages you opened. We use these to keep the site working and secure.
3. How we use your information
We use your information to run our lawn care business and serve you, including to:
Schedule, route and do your service, and tell you about schedule changes such as weather delays.
Send estimates, invoices, receipts and payment reminders, and take payments.
Answer your questions and handle requests or complaints.
Schedule our crew and send team members their work days and changes.
Keep business, tax and accounting records.
Protect against fraud, keep our systems secure, and meet legal obligations.
We do not use your information for automated decisions that affect you, and we do not sell it.
4. Text messages (SMS)
We only text people who have agreed to receive texts from Horizon Lawn Care. Customers opt in when they give us their mobile number and check the box or say yes to texts. Team members opt in when they're hired, on their onboarding paperwork.
What we send: service and work messages only, such as schedule changes, weather delays, crew work days, appointment reminders and invoice notices. We do not send marketing texts.
How often: message frequency varies based on your schedule, usually a few messages a month.
Cost: message and data rates may apply, depending on your mobile plan.
Opting out: reply STOP to any message to stop receiving texts. We'll send one message confirming you've opted out, then no more. Reply START to opt back in.
Help: reply HELP for help, or contact us at 404-645-8387 or horizonlawncarega@gmail.com
Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.
5. How we share information
We do not sell or rent your personal information. We share it only in these cases:
Who: Stripe https://stripe.com/privacy
Why: Processes online card and bank payments
What they get: Name, email, invoice amount, payment details you enter
Who: Twilio https://www.twilio.com/en-us/legal/privacy
Why: Delivers our text messages
What they get: Mobile number and message text
Who: Google (Gmail and Maps) https://policies.google.com/privacy
Why: Sends our emails; plans crew routes between service addresses
What they get: Email address and message; service addresses
Who: Our team
Why: Office staff and crew doing your service
What they get: What they need for the job, such as address and property notes
These providers may only use your information to provide their service to us, not for their own marketing.
We may also share information when the law requires it, such as a valid subpoena; to protect the rights, safety or property of Horizon, our customers or others; or as part of a sale or transfer of our business, where the buyer would have to honor this policy.
None of the sharing above includes text messaging opt-in data or consent, which we never share with third parties (see section 4).
6. Cookies
We use only the cookies needed for our site to work, such as keeping staff signed in and keeping pages secure. We do not use advertising cookies or sell browsing data.
When you pay online, Stripe's checkout page may set its own cookies to process the payment and prevent fraud; Stripe's privacy policy covers those. You can block cookies in your browser, but some pages, such as sign-in and payment, may not work without them.
7. How long we keep it and how we protect it
We keep customer and billing records while you're a customer and for 7 years after, as needed for taxes and accounting. We delete or anonymize information we no longer need. We keep a record of text opt-outs so we don't text you again after you say STOP.
We protect your information with password-protected accounts, access limited by job role, encrypted connections (HTTPS), and regular backups kept in secure locations. No system is perfectly secure, but if a breach affects your personal information, we will notify you as the law requires.
8. Your choices and rights
You can contact us at any time to:
Get a copy of the personal information we hold about you.
Correct information that's wrong or out of date.
Ask us to delete your information. We may need to keep some records, such as invoices and payments, to meet tax and legal requirements.
Stop texts (reply STOP) or emails (use the contact details below). You'll still get messages needed for service you've booked, like invoices, unless you ask us to use another method.
We'll respond within 30 days and may need to confirm your identity first. Depending on where you live, your state's law may give you more rights; we'll honor those requests too.
Children's privacy. Our services are for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we'll delete it.
9. Changes and contact
If we change this policy, we'll post the new version here with a new effective date. If a change significantly affects how we use your information, we'll also tell you by email or text before it takes effect.
Questions or requests about your privacy:
Horizon Lawn Care LLC
132 Club Dr, Stockbridge, GA 30281
Phone: 404-645-8387 · Email: horizonlawncarega@gmail.com